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Policies | Terms + Conditions

Color representation on screen vs. printed pieces

Colors on PDF proofs are used as a guide only. Colors and size on PDF files are not always 100% to scale. Ink colors will vary from computer monitor to monitor. When printing proofs out on home printers ink colors will vary from printer to printer. For accurate colors refer to the ink chart color chart from the Smitten sample kit.

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Proof changes

To make changes to your proof simply reply to the email from your designer and any changes will come in 1 business day. We are also happy to chat over the phone or in person at our studio during business hours. 

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Number of changes and proof charges

The first three proofs are complimentary and any additional proofs are $20 each. We recommend that you bundle as many changes together as possible so as not to accrue unnecessary proofing charges. Each new PDF that is sent from your designer is considered a proof.

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Guest addressing

We ask that the final guest list be submitted at the time of proof approval. This helps keep our print and production time line as accurate as possible. Proof approvals submitted without a final guest list will incur an additional production fee. We recommend that you begin gathering your guest addresses as soon as possible!

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Cancellation

If a cancellation is needed after the first proof has been sent a cancellation fee of $100 plus the cost of any additional proofs will be applied.

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Proofreading

Please remember to check for spelling, grammar, dates, times, addresses and phone numbers. You’ll also want to double check items such as fonts, layouts, ribbon color, envelope color, backing paper color and order quantities for each piece. Use the checklist below to make sure all pieces are correct. have someone who has never seen the order before do a final read through before approving.

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Errors

Smitten on Paper is not responsible for any errors found after printing. We do everything in our power to send out perfect orders. If there is a mistake on our part we will correct it as soon as possible or come up with a solution that works for everyone. If there is a mistake on the order as approved, we will have to charge for reprinting. We obviously do not want this to happen so please have a fresh set of eyes look over the order before approving.

Please check your order thoroughly when it is received as we cannot make any changes or refunds after 14 days from receipt.

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Retail Turn Around Time

Refer to the chart below for order timing for retail orders. Remember these timelines do not include shipping time, consider this when choosing your shipping method at checkout.

Initial proof 

1 business day

Proof changes

1 business day

Digitally printed invitations

7-10 business days*

Letterpress or Foil invitations

10-15 business days*

*does not include shipping time

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Shipping

We ship via FedEx from our Monrovia, California studio. We ship our orders through ground shipping unless another method was selected at check out. Ground shipment can take up to 5-7 business days to reach you depending on your location. Upgraded shipping is available at additional cost. Please see the transit times below for reference. We are not responsible for any delays on the part of FedEx due to unforeseen circumstances. Any questions or concerns may be taken up with FedEx customer service at 1-800-463-3339.

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Artwork Agreement

This agreement applies to any image, graphics, digital assets, or digital images created by Smitten on Paper and delivered to the purchasing party. This agreement governs the relationship between the parties and in no communication or other exchange, shall modify the terms of this agreement unless agreed to in writing. All artwork and rights relating to them, including copyright and ownership rights in the media in which the artwork is stored, remain the sole and exclusive property of Smitten on Paper. This agreement provides the purchasing party with the limited right to reproduce, publicly display, and distribute the artwork only for the agreed upon terms of the product purchased. Artwork used for any purpose not directly related outside of those terms must be with the express permission of Smitten on Paper and may include the payment of additional fees, unless otherwise agreed to in writing.

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Mailing your Invitations

Smitten on Paper is not responsible for your invitations once they are sent out through USPS (or any other international postal carriers) to your guests. We highly suggest that you order extra invites to account for lost, damaged or returned items that may occur during transit time via USPS. We always recommend that you have your invitations hand-canceled.

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What is hand-canceling?

Hand-canceling is when each envelope is hand marked by a person at the post office instead of being run through an automated machine. The post office ensures the stamp(s) you put on the envelope can’t be reused again by marking or “canceling” it with an ink stamp. Unless you specifically request your invitations to be hand-canceled, they will be processed and stamped by a machine, which might tear or smudge them. We always recommend invitations be hand-canceled at the post office to ensure that they arrive at their destination looking as beautiful as possible. Check with your local post office for availability and pricing before you purchase postage. We cannot assume responsibility for the state of your invitations during mailing, but we have found hand-canceling is the best way to ensure a flawless delivery.

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State Sales Tax

Retail customers in the state of California will be charged the state sales tax rate of 9.5%. Wholesale customers are not charged sales tax. 

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