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Policies | Terms + Conditions

For Custom Wedding & Stationery

 

Errors

Please review your proofs carefully! Smitten on Paper is not responsible for any errors found after proofs are approved. Unfortunately, if you find errors after your project is printed, we cannot offer a refund and we do have to charge for re-printing. We certainly do not want this to happen, so please proof-read and then proof-read again! Please remember to check for spelling, grammar, dates, times, addresses and phone numbers. You'll also want to double check items such as fonts, layouts, ribbon color, envelope color, backing paper color and order quantities for each piece. Have someone who has never seen the order before do a final check through before approving.

Please check your order thoroughly when it is received as we cannot make any changes or refunds after 14 days from receipt.

Turn Around Time

Initial proof 

2 business days

Proof changes

1 business day

Digitally printed invitations

7-10 business days*

Letterpress or Foil invitations

10-15 business days*

*does not include shipping time

Shipping

We ship via FedEx from our Monrovia, California studio. We ship our orders through ground shipping unless another method was selected at check out. Ground shipment can take up to 5-7 business days to reach you depending on your location. Upgraded shipping is available at additional cost. Please see the transit times below for reference. We are not responsible for any delays on the part of FedEx due to unforeseen circumstances. Any questions or concerns may be taken up with FedEx customer service at 1-800-463-3339.

Artwork Agreement

This agreement applies to any image, graphics, digital assets, or digital images created by Smitten on Paper and delivered to the purchasing party. This agreement governs the relationship between the parties and in no communication or other exchange, shall modify the terms of this agreement unless agreed to in writing. All artwork and rights relating to them, including copyright and ownership rights in the media in which the artwork is stored, remain the sole and exclusive property of Smitten on Paper. This agreement provides the purchasing party with the limited right to reproduce, publicly display, and distribute the artwork only for the agreed upon terms of the product purchased. Artwork used for any purpose not directly related outside of those terms must be with the express permission of Smitten on Paper and may include the payment of additional fees, unless otherwise agreed to in writing.

Mailing Your Invitations

Smitten on Paper is not responsible for your invitations once they are sent out through USPS (or any other international postal carriers) to your guests. We highly suggest that you order extra invites to account for lost, damaged or returned items that may occur during transit time via USPS. We always recommend that you have your invitations hand-canceled.

What is Hand-Canceling?

Hand-canceling is when each envelope is hand marked by a person at the post office instead of being run through an automated machine. The post office ensures the stamp(s) you put on the envelope can’t be reused again by marking or “canceling” it with an ink stamp. Unless you specifically request your invitations to be hand-canceled, they will be processed and stamped by a machine, which might tear or smudge them. We always recommend invitations be hand-canceled at the post office to ensure that they arrive at their destination looking as beautiful as possible. Check with your local post office for availability and pricing before you purchase postage. We cannot assume responsibility for the state of your invitations during mailing, but we have found hand-canceling is the best way to ensure a flawless delivery.

State Sales Tax

Customers in the state of California will be charged the state sales tax rate as well as any applicable local taxes.

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